Privacy Policy

Last updated: 31 July 2026

Who is responsible for your information

Mark McKnight, trading as McKnight’s Flat Pack Assembly, is the data controller for the personal information described in this policy. The business is based in Ballyclare, County Antrim, Northern Ireland.

Information collected

Depending on your enquiry or booking, the following information may be collected:

• Your name, telephone number and email address.
• Your postcode, assembly address and relevant access or parking information.
• Product links, product names or codes, quantities, photographs and IKEA planner designs.
• Your preferred appointment dates and details needed to organise the visit.
• Messages, call notes, quote details, booking confirmations and customer service correspondence.
• Payment and transaction records. Full online banking or card details are not requested through this website.
• Basic technical information recorded by the website host, such as an IP address, browser type, access time and requested pages.

How information is collected

Information is normally provided directly by you when you call, email, send a WhatsApp message, request a quote or confirm a booking. Limited technical information may be collected automatically by the website hosting and security provider when you visit the website.

Why information is used

Your information may be used to:

• Review furniture details and decide whether a job is suitable for one person assembly.
• Prepare a quote, answer questions and take steps requested before a booking is made.
• Confirm, manage and complete an agreed assembly service.
• Contact you about access, appointment timing, changes, missing parts or other booking matters.
• Take payment, maintain business records and meet tax, accounting or other legal duties.
• Handle complaints, protect legal rights, prevent misuse and maintain website security.

Lawful bases

Personal information is processed where it is necessary to take steps at your request before entering into a contract or to perform a contract with you. Some information is processed to meet legal obligations, including tax and accounting requirements. Where appropriate, information may also be processed for legitimate business interests such as managing enquiries, maintaining accurate records, securing the website and dealing with complaints or legal claims, provided those interests do not override your rights.

McKnight’s Flat Pack Assembly does not use your information for automated decision making and does not sell your information.

Who information may be shared with

Information is only shared where reasonably necessary. This may include website hosting, email, messaging, cloud storage, banking or accounting providers; professional advisers, insurers or IT support; and public authorities where disclosure is required by law. Each provider receives only the information needed for its role.

When you contact the business through WhatsApp or another third party service, that provider will process information under its own privacy terms.

International processing

Some technology providers may process information outside the United Kingdom. Where this happens, the provider is expected to use an appropriate legal safeguard for the transfer, such as an adequacy regulation or approved contractual protections.

How long information is kept

Information is kept only for as long as it is reasonably needed for the purpose for which it was collected:

• Enquiries that do not become bookings are normally deleted within 12 months, unless they need to be kept longer for a complaint or legal reason.
• Booking, invoice and payment records are normally kept for the period required for tax, accounting and legal record keeping, which may extend to at least five years after the relevant Self Assessment filing deadline.
• Messages or photographs not needed for business records are deleted when they are no longer required.

How information is protected

Reasonable practical and technical measures are used to protect personal information from loss, unauthorised access, alteration or disclosure. Access is limited to the business and service providers that need the information for the purposes explained above. No internet or messaging service can be guaranteed completely secure.

Cookies and website hosting

This website does not intentionally use advertising or analytics cookies. It is hosted on Cloudflare Pages, and Cloudflare may process limited technical request and security data needed to deliver and protect the website. If analytics, embedded content or other cookie based features are added later, this policy and any cookie controls will be updated.

Your data protection rights

Depending on the circumstances, you may have the right to ask for access to your information, correct inaccurate information, request deletion, restrict or object to processing, and receive certain information in a portable format. Some rights are limited where information must be retained for legal duties or the establishment, exercise or defence of legal claims.

To exercise a right or raise a concern, contact the business using the details below. There is normally no charge, and a response will usually be provided within one month.

Complaints

Please contact McKnight’s Flat Pack Assembly first so the concern can be investigated. You also have the right to complain to the Information Commissioner’s Office. Information about making a complaint is available at ico.org.uk/make-a-complaint.

Changes to this policy

This policy may be updated when the service, website or legal requirements change. The latest version will be published on this page with a revised update date.